Terms of Service

These Terms of Service (the "Terms") form a binding agreement between Relocybersec, S.L., a company incorporated in Spain under tax identification number (NIF) B56220395, with its registered office at Calle Antonio González Barrios 1, Planta 2, Puerta 8, 38683 Santiago del Teide, Santa Cruz de Tenerife, Spain ("Specala", "Specala AI", "we", "us", "our"), and the person or entity that accepts these Terms ("you", "your", "User").

Please read these Terms carefully before using the Service. By accepting these Terms you agree to be bound by them. If you do not agree, do not register for or use the Service.

These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy ("AUP"), and, where applicable, our Data Processing Agreement ("DPA") and Cookie Policy. Each forms part of these Terms.

Section 16 contains a binding arbitration agreement and a class-action waiver that apply to certain Users. It affects how disputes are resolved. Please review it carefully. If you are a consumer, Section 16.6 preserves the mandatory rights of your country of residence.

1. Definitions

1.1. "Service" means the Specala AI software service for recording, transcribing (speech-to-text) and AI-assisted analysis of audio and video files and online meetings, including the web application at https://app.specala.ai, the website at https://specala.ai, the "Specala AI" Telegram bot at https://t.me/specala_bot, the Specala AI browser extension, the Specala AI API and MCP server, and any other Specala AI applications or components. Current links to Service components are published on our website.

1.2. "User Content" means any material you upload to, record with, or transmit through the Service, including audio and video files, recordings of online meetings, and all information contained in them, including voices, images, and personal data of you and of third parties.

1.3. "Output" means any material the Service generates automatically using artificial intelligence from User Content, including transcripts, summaries, reports, action items, conclusions, recommendations, and answers to your queries about the content.

1.4. "Account" means your personal account that gives you access to the Service.

1.5. "Subscription" means a paid or free plan that grants access to the Service for a defined period and volume, as described on our website ("Plan").

1.6. "Workspace" means functionality allowing several Accounts to share access to Output. The "Workspace Owner" creates and pays for the Workspace; a "Workspace Member" accepts an invitation to it.

1.7. "Consumer" means a User who is a natural person using the Service wholly or mainly for personal purposes outside any trade, business, craft, or profession. "Business User" means any other User, including companies, sole traders, and individuals using the Service for professional or commercial purposes.

1.8. "Video Conferencing Platforms" means third-party platforms (e.g., Zoom, Google Meet, Microsoft Teams) with which the Service may interoperate.

2. The Service

2.1. We grant you access to the Service over the internet to the extent of your Plan, and you agree to comply with these Terms and to pay for the Service (except for any free Plan).

2.2. The Service is informational and technical in nature. We provide the functionality that lets you process your own content. We do not create content, do not exercise editorial control over User Content or Output, and are not a party to any relationship between you and any third party.

2.3. The Service is provided on an "as is" and "as available" basis. We determine and may change the features of the Service to develop and improve it.

2.4. We may offer a one-time free trial per User. Creating multiple Accounts to obtain repeated free access is prohibited.

2.5. Some features may be offered on a beta or experimental basis. Beta features are provided "as is", may be limited, changed, or withdrawn at any time without notice or compensation, and are excluded from any service commitments to the maximum extent permitted by law.

2.6. We may perform maintenance during which the Service may be unavailable. We will use reasonable efforts to give advance notice of planned maintenance lasting more than four (4) hours.

3. Acceptance, Eligibility and Account

3.1. Acceptance. You accept these Terms by any of: (a) registering an Account and confirming acceptance of these Terms; (b) activating the Specala AI Telegram bot and confirming acceptance; or (c) paying for a Subscription. Acceptance is given by an affirmative action (e.g., ticking an "I agree" box). The agreement is concluded electronically and has the same legal force as a signed document.

3.2. Eligibility. You represent that you are at least 18 years old and have full legal capacity to enter into these Terms. The Service is not directed to children under 13, and we do not knowingly collect their personal data. If you act on behalf of an entity, you represent that you are authorized to bind it, and "you" refers to that entity.

3.3. Accurate information. You represent that the information you provide is true and that you maintain the devices and internet access needed to use the Service at your own cost. If any representation in this Section is untrue, we may suspend or terminate your access and claim damages caused by the inaccuracy.

3.4. Account security. Your Account is personal. You are responsible for keeping your credentials confidential and for all activity under your Account, and must notify us at hello@specala.ai of any unauthorized use. You may not transfer or share your Account without our prior written consent, except under business/Workspace Plans as provided by their terms.

3.5. Linked Accounts. You may link Accounts created in different channels (web, Telegram bot) into a single Account. After linking: a Subscription bought in any channel applies to all linked channels; available minutes are shared and not duplicated; and cancelling auto-renewal in any channel stops auto-renewal in all linked channels.

3.6. Service communications. By providing an email address you agree to receive transactional service messages necessary to perform these Terms (confirmation codes, payment and upcoming-charge notices, notices of changes to these Terms, support replies). These are not marketing.

4. Use of the Service; Subscriptions

4.1. Unless a Plan states otherwise, a paid Subscription lasts 30 calendar days from payment, regardless of when you start using the Service.

4.2. The available volume of transcription minutes is set by your Plan. Unused minutes expire at the end of the Subscription period, except as stated in 4.3.

4.3. If you buy a new Subscription before the current one expires, the previous Subscription ends and its unused minutes are forfeited and not added to the new one. We disclose this before you pay.

4.4. After a Subscription expires without renewal, access to paid features is limited. Your access to previously created Output is retained to the extent of the free Plan until your Account is deleted.

4.5. Programmatic access (API / MCP). We may provide programmatic access to the Service via our API and MCP server. API keys and tokens are treated like Account credentials; you are responsible for their confidentiality and for all operations performed with them. We may set technical limits and suspend programmatic access on limit breaches, signs of abuse, or threats to Service stability.

4.6. Connecting to third-party software. When you connect the Service via API or MCP to third-party software (including AI assistants and LLM clients), you select that software and instruct us to transmit the requested data to it. Further processing by that third party occurs under its own terms and outside our control, and our hosting/processing commitments do not extend to data you transmit to third parties this way. You are responsible for the lawfulness of disclosing such data, including third-party personal and confidential information.

5. Workspaces

5.1. A Workspace Owner may invite Users, manage their access rights, and remove Members. Only a person with their own Account who has accepted these Terms can become a Member.

5.2. By placing Output in a Workspace, you instruct us to make it (and the personal data it contains) available to the Members to whom you grant access, under the DPA where applicable. The Workspace Owner and Members decide what Output to share and are responsible for the lawfulness of that sharing, including confidentiality and the rights of third parties mentioned in the material.

5.3. We do not control the relationship between the Workspace Owner and Members (including employment or corporate relationships) and are not responsible for how Members use material shared in the Workspace. The Workspace Owner is responsible for Members' actions within the Workspace as for its own. Material a Member copied outside the Service is beyond our control.

5.4. Members can see each other's basic data necessary for the Workspace to function (name, email, activity). By inviting and by accepting an invitation, Users agree to this.

6. Recordings and User Content — Your Responsibilities

This Section is essential. Laws on recording conversations differ by country and, in some places (e.g., several US states and the EU), require the consent of all participants. You — not Specala AI — are responsible for compliance.

6.1. You decide what User Content to upload and are solely responsible for its legality.

6.2. Recording consent. Before recording any meeting, call, or conversation using the Service, you must: (a) determine the notice and consent requirements applicable to that recording under all applicable laws; (b) clearly and in advance inform all participants that the meeting will be recorded and transcribed/processed using the Service; (c) obtain the consent of all participants where such consent is required by applicable law; and (d) not start, or immediately stop, recording if any participant objects, until the objection is resolved (including by allowing that participant to leave). The obligation to give notice and obtain consent rests solely with you. We are not the organizer of any recording, do not control who participates, and have no technical ability to verify your compliance.

6.3. Your representations. By uploading User Content or initiating a recording through the Service, you represent and warrant that: (a) you have all rights and lawful bases needed to record, upload, and process the User Content through the Service; (b) you have complied with Section 6.2 (all participants notified and required consents obtained); (c) the User Content and its processing do not infringe any third-party rights, including intellectual property, image/likeness, privacy, and confidentiality rights; (d) for any third-party personal data in the User Content, you have a lawful basis to process it and to provide it to us as described in the DPA / Privacy Policy; and (e) the User Content is not Prohibited Content (Section 6.5).

6.4. We rely on your representations in 6.3 as material to these Terms and do not pre-screen User Content.

6.5. Prohibited Content. You must not upload or process content that: violates applicable law; was obtained through unlawful access, unlawful interception, or covert recording in breach of law (including recording made in breach of Section 6.2); contains malicious code; or contains material whose distribution is prohibited or restricted by law (including extremist material, child sexual abuse material — including AI-generated — and the like). Additional prohibitions are in the AUP.

6.6. If we detect a breach of Sections 6.2, 6.3, or 6.5, we may, without prior notice, remove the relevant User Content and Output, suspend or terminate your access, and, where required by law, report to the competent authorities.

6.7. Third-party complaints. A third party who believes that your User Content or Output infringes their rights may contact us at hello@specala.ai. We will review such requests within a reasonable time and may restrict or remove the disputed material and ask you to confirm the lawfulness of your processing. Taking such action is not an admission of infringement by us and does not limit your indemnity in Section 14.

7. Data Protection

7.1. Our processing of personal data is described in the Privacy Policy. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data-protection law.

7.2. Where you are a Business User and we process personal data contained in your User Content on your behalf, we act as your processor and you act as the controller; that processing is governed by the DPA, which is incorporated into these Terms for Business Users. You are responsible, as controller, for the lawfulness of that data and for providing required notices and bases.

7.3. We act as controller for account, billing, security, and product-analytics data, as described in the Privacy Policy.

7.4. International transfers. Your data may be processed and stored both inside and outside the European Economic Area (EEA), including by our hosting and AI sub-processors. Where personal data is transferred outside the EEA to a country without an adequacy decision, we apply appropriate safeguards (such as the European Commission's Standard Contractual Clauses) as described in the Privacy Policy.

8. Intellectual Property; Licenses; AI Training

8.1. Our IP. All rights in the Service, including software, databases, design, trademarks, and logos, belong to us or our licensors. We grant you a non-exclusive, non-transferable, worldwide license to use the Service within its functionality for the term of your Subscription. The license fee is included in the Subscription price; for the free Plan, it is granted free of charge.

8.2. Your content. You retain all rights in your User Content. You grant us a non-exclusive, royalty-free, worldwide license to host, store, process, transcribe, transform, display, and transmit your User Content solely to the extent necessary to provide the Service to you (including the features you enable, such as Workspaces and programmatic access).

8.3. Output. As between you and us, you own the Output and are responsible for its further use. Because output generated by artificial intelligence may not be eligible for copyright or similar protection in some jurisdictions, we make no warranty as to the legal protectability of any Output. We may generate similar Output for other Users, and grant no exclusivity.

8.4. No training on your content by default. We do not use your User Content or Output to train, retrain, fine-tune, or otherwise develop machine-learning or generative AI models, except with your separate, explicit, opt-in consent, which you may withdraw at any time. We contractually require our AI sub-processors not to use your content to train their models.

8.5. Restrictions. You must not: decompile, disassemble, modify, or otherwise reverse-engineer the Service; circumvent technical protections or limits; scrape or automatically extract Service data (other than via official programmatic access under Section 4.5–4.6); resell access to or provide services using the Service to third parties without our written consent; or use the Service to build a competing product.

9. AI-Generated Output — No Guarantee of Accuracy

9.1. The essence of our service is providing the technical ability to process content automatically using speech-recognition and AI. The subject of these Terms is the functioning of that functionality — not the accuracy, completeness, or fitness of Output for any particular purpose.

9.2. AI is probabilistic. You understand and agree that AI technologies are probabilistic by nature and do not guarantee accuracy. Output — transcripts and any summaries, reports, conclusions, recommendations, and answers — may contain recognition errors, omissions, incorrect speaker attribution, factual errors ("hallucinations", including fabricated facts, quotes, figures, or citations), and misinterpretations, including ones not obvious on a casual review. We do not warrant the accuracy, completeness, or currency of Output.

9.3. Informational only; not professional advice. Output is for reference and assistance only. It is not legal, medical, financial, tax, or other professional advice, and is not an official transcript, minutes, or evidentiary record. It does not replace independent verification against the source recording or consultation with a qualified professional.

9.4. You must verify. You agree to verify Output against the source content and for factual accuracy before relying on it, sharing it, publishing it, or making any decision based on it. Any decision or action based on Output is taken by you, at your own risk and responsibility. We are not responsible for consequences, including any loss to you or third parties, arising from your use of inaccurate, incomplete, or misinterpreted Output without verification.

9.5. Sharing Output. If you share Output with third parties (including Workspace Members or via programmatic access), you are responsible to them for the consequences of their use and agree to inform them that the Output was generated automatically by AI.

9.6. Accuracy figures are indicative. Any accuracy metrics published on our website (for example, high-accuracy claims) are indicative and depend on the quality of the source recording, acoustic conditions, diction, terminology, and other factors outside our control. Individual errors do not constitute a defect in the Service where the functionality as a whole operates.

9.7. Transcription, not biometric identification. The Service performs transcription and in-session speaker separation (diarization). It does not create persistent voiceprints to identify a specific named individual unless you enable a feature that expressly does so, which requires separate consent as described in the Privacy Policy.

9.8. AI transparency. Where required by applicable law, Output generated by the Service is marked or otherwise disclosed as AI-generated.

9.9. This Section applies to the extent permitted by mandatory law.

10. Fees and Payment

10.1. Subscription prices are set by the Plans in force at the time of payment and include applicable taxes (including VAT where applicable) unless stated otherwise. Payment is on a 100% prepayment basis by the methods available in the Service (including invoice for businesses).

10.2. Before paying, you agree to review the price and contents of the Plan, the auto-renewal terms (Section 11), and the refund terms (Section 12); we disclose this on the payment page.

10.3. We may change Plans prospectively. New Plans take effect when published and do not apply to already-paid Subscriptions. If a change affects the price of auto-renewal of your current Subscription, we will notify you by email and/or in the Service in advance of the next charge.

10.4. We are not a party to the payment relationship between you and payment providers or banks; any provider fees are yours.

10.5. Workspace pricing. The price of a Workspace Subscription equals the Plan price multiplied by the number of Member seats, and the minutes are provided as a shared pool equal to the Plan's minutes multiplied by the number of seats. Adding a Member mid-period is charged pro rata for the days remaining in the period; the amount is shown to the Owner before the invitation is confirmed. Removing a Member mid-period does not change or refund the price for the current period (for Consumer Owners, Sections 12.1–12.3 apply); the seat is then cancelled.

10.6. Promotions. We may grant bonus minutes, promo codes, discounts, and similar incentives at our discretion and set their terms. These are granted free of charge, are not money, are non-refundable and non-exchangeable, are not counted in refund calculations, and may be cancelled where we detect abuse (including multiple Accounts and referral abuse).

11. Auto-Renewal

11.1. Paid Subscriptions renew automatically. At the end of each paid period, the Subscription renews for a like period and the price is automatically charged to the payment method you used.

11.2. Disclosure and consent. We disclose the auto-renewal, its frequency, and its price before you pay. If the first period's price differs from later periods (promo/discount), we also disclose the renewal price before you pay. By paying, you give express affirmative consent to recurring automatic charges until you cancel auto-renewal, delete your payment data, or the agreement ends.

11.3. Renewal reminders. Where required by applicable law, we will send you advance notice of an upcoming renewal charge and the cancellation deadline before the charge is made.

11.4. Cancellation — easy and in the same medium. You may cancel auto-renewal at any time in your Account settings, in the Telegram bot, or by emailing hello@specala.ai, using at least the same medium in which you subscribed. Cancellation before a charge stops further charges; your access continues until the end of the paid period.

11.5. You may remove saved payment data (unlink your card) at any time in your Account; automatic charges to that method then stop. Resuming auto-renewal after cancellation requires your renewed express consent, on which we again disclose the price and frequency.

11.6. Consumer withdrawal right (EU/UK and similar). If you are a Consumer, you have a statutory right to withdraw from this contract within 14 days. However, you expressly request that we begin providing the Service immediately, and you acknowledge that you lose your right of withdrawal once the Service has been fully performed; for partial performance, you pay for what was provided up to your withdrawal.

12. Refunds

12.1. Consumers. You may cancel at any time. We may retain the value of the Service actually provided to you up to cancellation and our reasonable costs actually incurred. Amounts for already-elapsed paid periods are non-refundable, as our obligation for those periods was performed by providing access throughout the period. This does not affect your statutory withdrawal right under Section 11.6.

12.2. Calculation. The refund for the current period is the price paid for that period minus the value of the Service actually used. The value used is calculated as the number of transcription minutes used in the current period multiplied by the per-minute price of our base (lowest-volume) Plan in force on the date we receive your request. If that value equals or exceeds the price paid for the current period, no refund is due.

12.3. Business Users. Our obligations are performed when access to the Plan's functionality is provided, regardless of actual usage. No refund is made for unused periods or minutes except where these Terms or mandatory law require it.

12.4. Service unavailability. For any User, if the Service is continuously unavailable due to our fault for more than 24 hours (confirmed by our monitoring and/or your logged reports), you may request a pro-rata refund for the downtime or an equivalent extension of the Subscription.

12.5. Requests. Consumers send refund requests from the email linked to the Account to hello@specala.ai with Account and payment details. We process refunds within the period required by applicable law (and in any event within a reasonable time) by the original payment method unless agreed otherwise, with a calculation of minutes used.

12.6. No refund is due where access is terminated for your breach of these Terms (Sections 6, 8, 13), except where a refund is mandatory under applicable law.

13. Acceptable Use

13.1. You must comply with the Acceptable Use Policy. Without limitation, you must not: attempt unauthorized access to our resources or other users' data; disrupt the Service (including DDoS and malware); create multiple Accounts to abuse free access or evade limits or blocks; use the Service unlawfully or in ways not provided by its functionality; impersonate any person or entity; or use captured audio or any voiceprint for voice cloning, synthetic-voice fraud, biometric surveillance, or covert identification.

13.2. A breach of this Section or the AUP is a material breach and grounds for suspension or termination without refund, except where a refund is mandatory under applicable law.

14. Indemnification

14.1. To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Specala AI and its officers, employees, and agents from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, cost, or expense (including reasonable legal fees) arising out of or connected with: (a) your User Content and its legality; (b) your breach of Section 6.2 (failure to give notice or obtain recording consent); (c) your breach of these Terms, the AUP, or applicable law; (d) infringement of third-party rights by your User Content or its processing; or (e) your use of Output, including any decision based on it.

14.2. This indemnity does not apply to the extent the loss results from our own wilful misconduct or gross negligence.

14.3. We do not indemnify you in respect of Output or its alleged infringement of third-party rights.

14.4. For Consumers, this Section applies only to the extent permitted by mandatory consumer-protection law of your country of residence, and is otherwise limited to compensation for loss caused by your breach.

15. Disclaimers; Limitation of Liability

15.1. Disclaimer. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Service will meet your requirements or operate uninterrupted or error-free, or that Output will be accurate or complete.

15.2. No liability for third parties/external causes. To the maximum extent permitted by law, we are not liable for loss arising from: faults in communication channels or your lack of internet access; acts of third parties, including Video Conferencing Platforms, payment systems, and hosting/telecom providers; unauthorized access to your Account not caused by us; your use of the Service in breach of these Terms; or force majeure.

15.3. Cap. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) €100 or (b) the amounts you paid us for the Service in the 12 months before the event giving rise to the liability.

15.4. Excluded damages. To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost data, loss of goodwill, or business interruption, even if advised of the possibility.

15.5. Mandatory-law carve-out. Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or under mandatory consumer-protection or data-protection law. If you are a Consumer, the limitations in this Section apply only to the extent permitted by the mandatory law of your country of residence, and we are responsible for loss that is a foreseeable result of our breach.

16. Governing Law and Dispute Resolution

16.1. Informal resolution first. Before starting formal proceedings, the parties will try to resolve any dispute informally. Send a description of the dispute to hello@specala.ai (we will send ours to your Account email). If the dispute is not resolved within 30 days, either party may proceed under this Section.

16.2. Governing law. These Terms and any dispute are governed by the laws of Spain, without regard to conflict-of-laws rules. If you are a Consumer, you also benefit from any mandatory provisions of the law of your country of residence, and nothing in these Terms deprives you of those protections.

16.3. Arbitration (Business Users and US Users). If you are a Business User, or a User resident in the United States, any dispute that is not resolved informally will be finally resolved by binding arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC), with the seat in Madrid, Spain, before one arbitrator, in English.

16.4. Class-action waiver. To the extent permitted by applicable law, disputes subject to arbitration under 16.3 will be conducted only on an individual basis and not as a class, collective, or representative action.

16.5. Carve-outs. Either party may bring an individual claim in a small-claims court of competent jurisdiction, and either party may seek injunctive or equitable relief for actual or threatened infringement of intellectual property or misuse of the Service, in any court of competent jurisdiction.

16.6. Consumers (EU/UK and others). If you are a Consumer, Sections 16.3 and 16.4 do not apply to you to the extent mandatory law provides otherwise: you may bring proceedings in the courts of your country of residence and rely on its mandatory consumer-protection law, and you retain access to any available local out-of-court dispute resolution. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16.7. Forum for non-arbitrable disputes. Disputes not subject to arbitration and not covered by 16.5–16.6 are subject to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife, Spain.

17. Suspension and Termination

17.1. We may suspend your access until a breach is cured, or terminate these Terms, if: you breach Sections 6, 8, or 13 or the AUP; your representations are untrue; we receive a binding order from a competent authority; or there are reasonable signs of fraud, including in payment.

17.2. We notify you of termination by your Account email or the Telegram bot. Termination takes effect on the date stated in the notice.

17.3. You may stop using the Service and delete your Account at any time via the Service or by request to hello@specala.ai. Consumer refund consequences are in Sections 12.1–12.2.

17.4. Deleting your Account deletes its associated User Content and Output as described in the Privacy Policy. Please export anything you need in advance. If you delete your Account by mistake, contact hello@specala.ai immediately; recovery is possible only before the data is actually destroyed.

17.5. We may delete an Account with no active Subscription that has not been used for more than 24 consecutive months, on at least 30 days' prior notice.

18. Changes to these Terms

18.1. We may change these Terms. The new version is published on our website with its effective date and takes effect on publication unless a later date is stated.

18.2. For changes that materially reduce your rights (including reductions in paid functionality or changes to refund terms), we will give notice by email and/or in the Service at least 10 days before the change takes effect (or such longer period as applicable law requires).

18.3. Changes do not apply retroactively to Subscriptions paid before they take effect, as to price and the volume of service paid for.

18.4. Continuing to use the Service after a change takes effect means you accept the new version. If you do not agree, you may terminate under Section 17, with the consequences in Section 12. If you are a Consumer and applicable law requires your active consent to a material change, we will obtain it.

19. Miscellaneous

19.1. Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control (natural disasters, fire, epidemics, war, acts of authorities, large-scale network or power failures, and similar). The affected party will notify the other within a reasonable time; performance is extended accordingly. If such events last more than 30 days, either party may terminate, and money obligations that arose before the event survive.

19.2. Notices. Legally significant notices are sent to you at your Account email and/or in the Service and/or in the Telegram bot, and to us at hello@specala.ai or our registered address. Each party keeps its email working and checks it regularly.

19.3. Assignment. We may assign these Terms to a third party on notice to you (including in connection with a merger, acquisition, reorganization, or sale of assets). You may not assign your rights or obligations without our written consent.

19.4. Severability. If any provision is held invalid or unenforceable, the rest remains in effect, and the invalid provision is replaced by a valid one that most closely reflects its intent.

19.5. No waiver. Our failure to enforce a provision is not a waiver of it.

19.6. Entire agreement. These Terms, together with the Privacy Policy, AUP, DPA (where applicable), and your Plan, are the entire agreement between you and us regarding the Service and supersede prior agreements on its subject matter. If we sign a separate written agreement with you, that agreement prevails over these Terms to the extent of any conflict.

19.7. Survival. Sections 6, 8, 9, 14, 15, 16, and 19 survive termination, together with any other provision that by its nature should survive.

19.8. Language. These Terms are drafted in English, the governing version. Translations (including Spanish, German, and Turkish) are for convenience only; in case of conflict, the English version prevails, except where mandatory local law requires the local-language version to govern for Consumers in that country.

19.9. Data-protection contact. Our privacy contact is hello@specala.ai. UK users may also lodge a complaint with the Information Commissioner's Office (ICO). Further data-protection details are in the Privacy Policy.

20. Contact

Relocybersec, S.L. · Calle Antonio González Barrios 1, Planta 2, Puerta 8, 38683 Santiago del Teide, Santa Cruz de Tenerife, Spain · Email: hello@specala.ai